Privacy Policy

GenZexa ("we", "us", "our") is a revenue growth partner for eCommerce and SaaS brands, working with clients in Pakistan, the UAE, Saudi Arabia and the United Kingdom. This policy explains what personal data we collect through genzexa.com and when you contact us, how we use it, and the choices you have.

For anything about this policy or your data, contact us at ank@genzexa.com or +92 302 944 1471.

Information you give us

Our website has no sign-up or enquiry forms. You choose what to share when you contact us by WhatsApp, email or phone. This usually includes your name, phone number or email address, your brand name and website, and anything you tell us about your business, goals or budget.

Information collected automatically

• Meta Pixel. Our site uses the Meta (Facebook) Pixel. It uses cookies and similar technology to record which pages you visit and when you tap our contact buttons (WhatsApp, email, phone), along with technical details such as your browser, device and IP address. Meta may connect this to your Facebook or Instagram account if you are logged in.
• Server logs. Like most websites, our hosting provider automatically records basic technical data for each visit, such as IP address, browser type, pages requested and the time of the visit, to keep the site running and secure.
• Google Fonts. Our site loads fonts from Google, which means your browser connects to Google's servers and shares your IP address with Google when a page loads.

We do not use Google Analytics or any other analytics tool on this website at the time of writing.

• To reply to your messages and answer your questions
• To prepare proposals and provide the services you hire us for
• To measure how our own advertising performs and show our ads to people likely to be interested, using the Meta Pixel
• To understand which pages are useful and improve our website
• To keep our website secure and prevent misuse
• To meet legal, tax and accounting obligations

We do not use your information for automated decisions that have legal or similarly significant effects on you.

Where data protection laws such as the UK GDPR apply, we rely on:

• Your request or our contract with you, when we reply to you or provide services
• Legitimate interests, such as running and securing our website and growing our business, balanced against your rights
• Consent, where the law requires it for cookies and similar technology. You can withdraw consent at any time
• Legal obligation, when we must keep records by law

Cookies are small files stored by your browser. The Meta Pixel sets cookies so Meta can measure our ads and show them to relevant people. We do not use cookies to collect your name or contact details.

You can control this at any time:

• Block or delete cookies in your browser settings
• Change your ad preferences in your Facebook or Instagram settings (Settings → Accounts Center → Ad preferences)
• Use a browser or extension that blocks tracking

Blocking cookies will not stop our website from working.

We never sell your personal data. We only share it with services we use to run our business, and only as much as they need:

• Meta Platforms, for the Meta Pixel and WhatsApp
• Google, which serves the fonts on our website
• Our hosting provider, which stores the website and its server logs
• Our email and communication providers, which carry the messages you send us
• Authorities, only if the law requires it

These providers have their own privacy policies and may process data in other countries.

When a client hires us, we may access their ad accounts, website, store or customer data to do the work. In those cases we act on the client's instructions, the client remains responsible for that data, and we use it only to deliver the agreed services. Details are set out in our agreement with each client.

We work across several countries and use providers such as Meta and Google that operate worldwide. Your data may therefore be processed outside the country where you live. Where the law requires it, we rely on the safeguards these providers offer for international transfers.

We keep enquiry messages only as long as we need them to respond to you and follow up. We keep client records for as long as we work together and afterwards for as long as needed for legal, tax and accounting purposes. Then we delete them. Meta Pixel data is kept by Meta under its own retention rules.

Depending on where you live, you can ask us to:

• Tell you what personal data we hold about you and give you a copy
• Correct anything that is wrong
• Delete your data
• Stop or limit how we use it, or object to it
• Withdraw any consent you gave

Email ank@genzexa.com and we will reply within 30 days. If you are in the UK and not happy with our answer, you can complain to the Information Commissioner's Office (ico.org.uk). Elsewhere, you can contact your local data protection authority.

Our website runs over a secure HTTPS connection, and we limit access to client and enquiry data to the people who need it to do their work. No method of sending or storing data online is completely secure, so we cannot guarantee absolute security, but we take reasonable steps to protect your information.

Our website and services are for businesses and are not aimed at anyone under 18. We do not knowingly collect personal data from children.

We may update this policy when our website, tools or the law changes. The date at the top shows when it was last updated. Significant changes will be shown clearly on this page.

Questions about this policy or your data:

• Email: ank@genzexa.com
• Phone or WhatsApp: +92 302 944 1471

See also our Terms of Service.